transferring number

[Carlene_52]

Hi I have lost my phone and i want my same number to add on to a new sim card how does it work.

[BKNS27]

@Carlene_52 

Just log into your Self Serve account and click on Change SIM card.

[softech · Accepted solution]

@Carlene_52   Get a new SIM card from local mobile store or Amazon (just not get it from PM online as it take very long for delivery)

After you got your SIM, logon to My Account and request a Change SIM card.  You will be asked to select a 2FA method , choose Email as you have lost your phone and SIM

[Anonymous]

@Carlene_52 

to get a New SIM card is better for you and fast way

from any Retail store or gas station near you and you buy it right away,

Where To Buy A SIM card,

You can purchase a Public Mobile SIM card at a variety of retail locations. Click Here link 

to open our store locator and find the closest retailer to you.

or 

Too easy buy it online or in store visit Here link, or Pickup 1-2 Hours.CAD $3.99 Now

[HALIMACS]

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@Carlene_52 wrote:

Hi I have lost my phone and i want my same number to add on to a new sim card how does it work.

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In order to do this @Carlene_52 , you do need to have self-serve access.

In order to create one, click here: 

Create a Self-Serve account (publicmobile.ca)

EDIT:   🙄  Silly me... the above won't work to create account if you don't have the device and SIM as you can't receive the confirmation text.   Hopefully you already have self-serve access.   If not, follow above advice to contact Customer Support Agents to create one.

[t_p]

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@Carlene_52 wrote:

Hi I have lost my phone and i want my same number to add on to a new sim card how does it work.

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@Carlene_52 

First Suspend your service via Lost/Stolen page to stop unauthorized use.

Then Buy a new SIM card, log into your account and change the SIM yourself.

Ref: SIM Swap Fraud (publicmobile.ca)  >  How To Change Your SIM Card

[Anonymous]

@Carlene_52 

your number in your account just you need to Change Your SIM Card,

 the SIM change functionality has been re-enabled in My Account, now with an additional security step: 2 factor authentication to further protect against SIM card fraud.In order to change the SIM card associated with your account, you must now verify your request through a one-time security code that will be sent via SMS or email.To change your SIM card, please follow the below steps:

1. Log into your My Account
2. Go to Plan and Add-Ons > Change SIM Card
3. Enter your new SIM card number
4. Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
5. Check your email or phone for your security code, and input the code into the page
6. Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket link,.

1. Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set!