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transfering to a new sim card

sysyluv
Great Neighbour / Super Voisin

how do i change my number over to a new sim card after losing my phone

6 REPLIES 6

BEER
Town Hero / Héro de la Ville

Log in to your account page - select change SIM and follow the instructions. If you can't do the later then simply message the moderator team and they will fix you up.


@sysyluv wrote:

it wont let me log on i dont remeber my secerety questions or my password


@sysyluv  Then you need to contact the moderator team for assistance and explain your issues.

 

Click this to send them a message.

sysyluv
Great Neighbour / Super Voisin

it wont let me log on i dont remeber my secerety questions or my password

RobertQc
Mayor / Maire

@sysyluv 

 

Click here https://selfserve.publicmobile.ca/

 

Then follow these steps

 

change sim.jpg

 

ShawnC13
Oracle
Oracle

@sysyluv wrote:

how do i change my number over to a new sim card after losing my phone


Just need to login to your self serve.  On the overview page page on the right hand side there is a link to change sim card and that is where you will enter your new sim card number and it will get activated through that and have your current phone number linked to it.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

RobertQc
Mayor / Maire

@sysyluv wrote:

how do i change my number over to a new sim card after losing my phone


@sysyluv 

 

Easy log into your self serve, click plans & add-ons then click change sim

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