Community

kinghun · ‎10-29-2023

how long to transfer number

BKNS27 · ‎10-29-2023

Porting your number over to PM as long as you replied to the text with YES from your old carrier confirming you are porting over to PM…you have 90 minutes to reply or porting will be cancelled. Then you have the long process of contact a CS_Agent to restart the porting process for you…this could take up to a day depending on when you contact them…staff is off at 10:00pm EST.

Once you reply, the porting process will start and will take from 90 minutes to 2 hours to complete.

Meanwhile, your old SIM will continue to work until porting is completed. Once completed, you need to power off your phone and switch to the PM SIM.

Chalupa_Batman · ‎10-29-2023

Hi @kinghun

Because your title and comment was very vague, can you please add some more context to it?

Did you port over your phone number from another carrier to Public Mobile? Or are you just asking the question "How long does it take to transfer a number from another carrier?"

hTideGnow · ‎10-29-2023

HI @kinghun

shouldn't be long if you replied the text from your old carrier. just reboot your phone couple times in an hour and check inbound calls, if your PM sim card get the calls, transfer done.

I will also send you a number to call Porting team and they will advise the porting status. Check your community inbox, call the porting team