texts

[Inez2]

I switched from Virgin to Public mobile on Tuesday, since then I have not received any text messages from anyone with an android phone, I have an Iphone and Iphone to Iphone works just find?

can someone please help me?

[Inez2]

Thank you, was quite a simple fix really. All I had to do was remove the sim card for 3 to 5 mins then put it back in and all is good.

[softech · Accepted solution]

@Inez2 

PM is having problem provisioning text capability for new activations.   
https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis.  Please open ticket with PM support by messaging CS Agent here: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there