@Mariamendez
Is your renewal day today (Oct 22nd)? Do you have no service now?
Wait till later in the later in the morning, like after 8am ET, before you try again
if issue persists, get a voucher and have the plan renewed first. Get it from SDM/Rexall/Loblaws/CanTire and load the voucher by calling *611 on your phone or call 1.855.4PUBLIC from another phone, or via My Account/PM app if you can login the account
Full list of stores to get vouchers: https://www.publicmobile.ca/en/payment-voucher
