hi @Lily201108
first, remove the old carrier sim card (or disable the old carrier esim)
Then put the PM sim card in the phone to test (or if activating esim, go to Sim Manager or Settings->Cellular and check if PM esim is there, and make sure it is enabled , or Turn on this line and set as Primary)
if the sim not connecting, ask PM support to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
