subscription not activated error in app

[Jasrobsim]

Hi, I am trying to subscribe and port my number over from koodoo and I get the above error

[Jasrobsim]

Thank you, on the phone with them now

[Handy1]

@Jasrobsimand the Koodo account is still active and works with Koodo sim in phone ? If so Call the number in the first link of my last reply . Get porting team to help 

[Jasrobsim]

hi, koodoo post paid, didn't get the text from koodoo