05-22-2020 09:52 AM - edited 01-05-2022 10:52 AM
I have two public mobile sim cards purchased online two weeks ago. one shows it's public mobile the other is dead. how do I get a replacement sim card?
05-22-2020 09:59 AM
Quick question
How do you know it's dead
Did you activate it and try to use it?
Did you use it in the same phone that you used the working one?
Thanks
05-22-2020 09:56 AM
You can contact the moderators and ask for a new SIM with the link below. Have you tried the SIM in another phone? Maybe it is locked?
SIM cards dont often break, what have you tried so far?
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-22-2020 09:55 AM
If you purchased it here you can contact moderatora
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
If not contact the seller
05-22-2020 09:55 AM
@jere Contact the moderators, explain your situation and ask them for a replacement SIM card.
2 ways to contact the Moderator Team:
Stay safe