sim card locked

[TateGreat]

I was trying to be safe and set a PIN with my sim card, but now unable to unlock it.  Do I need to need sim card? I would like to get back using the phone ASAP

[TateGreat]

thanks.  I got a reply asking me to confirm my account.  thx

[softech]

@TateGreat possible.  Most issues can be resolved within one or two hours.  

[slusagm]

If you already sent in the ticket, you have a good chance of getting it all sorted out tonight 

[TateGreat]

thanks.  I sent the message.  will they get back to me tonight?

[slusagm]

You don't need another sim card, not yet, ask PM can help.  Ask PM to provide you the PUK 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[softech · Accepted solution]

@TateGreatif it is just a sim card pin, you can ask PM CS agent to help 

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/xYpc_I 
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.