sim card delivery

[Wayne1721]

taking forever to get a sim card in the mail, Thought it would only take a couple days similar to other carriers. I paid for the card , can i go and pick one up at a retailer? Would i get my money back from PM if they make be pay an additional  cost at the telus outlet?

thanks

[Wayne1721]

Its been 2 weeks now so im going to pick one up at a telus store, and hopefully  be able to get my money back ,from the one i purchased  online, on this  platform!

[hTideGnow · Accepted solution]

hi @Wayne1721 

when you placed the order?  Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

[slusagm]

not couple days.  Couple days just when it will be sent out

how long you waited? check with PM for status update

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage