You need to send a private message to the "moderator" and get ready for a 72 hour wait time for a response. Make sure you keep message short; and include a table with all the information- publicmobile (SIM, your plan, your email, your alternative phone) - your previous carrier (account number, EMEI, name as it appears) . You should be able to gain access to your publicmobile account if you put your old SIM back in phone, they will send you a text message at that number with a code.
I had 2 phones with Telus, and I screwed up on one activation, I didn't put the new SIM card in the phone before I attempted to activate - kind of dumb, but there were no instructions to do so. It took me half a dozen attempts to figure out the form for a new account, every time I get "generic error" and just have to start over.
They have no 2nd tier support, very rigid, 72 hour wait time on the forum. I am thinking of going to Koodoo next month if I can get the same price, I don't like the service model.
