signing into self-serve

[Pky02]

How can i log into self-serve if i forgot password and answer to my security question?

[hairbag1]

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@Kyrablue1984 wrote:

I can’t sign into self service it says my email is wrong but I tried every email I could have used

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Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

[Kyrablue1984]

I can’t sign into self service it says my email is wrong but I tried every email I could have used

[hairbag1]

If you don't find it, here's how to get moderator help...

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

[Pky02]

I have to spend some time going through my papers to find it.

[hairbag1]

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@Pky02 wrote:

Thanks

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Looks like you have a Solution...what did you do to get in to your account ? Did you remember the question ?

[Pky02]

Checking

[Pky02]

Thanks I'll try

[Pky02]

Thanks

[Pky02]

Thanks, I tried but it didn't work

[hairbag1 · Accepted solution]

Password is your email address...does that help ?

Edit...ignore...the Username is your email address. Did you write down the password somewhere ? Did you keep the Welcome to Public Mobile email ?

[gblackma]

@Pky02 You have to contact the moderators directly through private message here. Ask them for a reset password link.

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the envelope top right of your screen. The mods answer will show up there.