@gloria13 wrote:I have an account with PM. I replaced my phone but the sim card I have/had is not compatible so I purchased a new card. I was told I have to log into my account and register the new sim card but I don't have an online self-serve account. When I enter the phone number I get a message that I already have an account. I don't know the email address to log in with or the password.
@gloria13 Public Mobile sim are tri-punch meaning they are three in on cards as per this picture:
Say maybe you didn't need the new SIm card? If you account was setup at a store location you need to setup an account just click here for more info.
If you still can't setup your account click here to notify Public Mobile.
The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).
Hope this helps!
Note: Due to the high volume of requests please be patient, it might take a while to get a response.
