If you still have your services, ignore these "expired" and "suspended" messages you see on your Self Serve account. This is your account going through its renewal process.
PM needs to create a new trigger, where, instead of the system deactivating the service, it should only suspend it. then maybe they can avoid this issue when customers are trying to reactivate their accounts.
Do you see your payment amount in your Available Funds? Does it fully cover your plan amount vs amount owing? If needed top up your account so your Available Funds is equal to or more than your plan amount (+$1 more?). If that doesn't automatically renew your service follow @Triguy 's instructions.
If that still doesn't work then go to your usage or plans page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Is it now active? If so log out and reboot.
If you still have your services, ignore these "expired" and "suspended" messages you see on your Self Serve account. This is your account going through its renewal process.
when you go to your Account Status: is a Active or what do you see !!
can you do try reseat the SIM
1.power down,
2.take out the SIM,
3.wipe it clean,
4.put it back and power it up,
it happened sometime you know, A normal reboot without reset didn't work. At least try it,
only work after reseating the SIM.
Reactivation Issues (Still In Suspend)
Payments and plan changes can unfortunately take a couple of days to process. If your plan is still suspended, please follow these steps:
Confirm that your payment is showing up- First sign in toSelf-Serve, then select Payment, followed by Transaction History. in your transaction history in Self-Serve. If your payment isn’t showing up, please try making a payment again.
If that did not resolve your issue- please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clickinghere.
