hi, I am looking to find out what is wrong with my service , I cannot make out going calls, send texts or anything on my phone service. I my settings it look like Virgin still my carrier as well as Public Mobile
Before calling that number, put your Virgin sim in a phone and wait for the confirmation text to arrive after calling. But usually when porting, the last problem is incoming calls. So I still wonder. Can you reset network settings.
@gsamms There’s a number for live support to give status update on the port or re trigger it if needed will send you private message . In the event you need support to just refresh your account I’ll give you that link too
message support directly
while your already here and logged in the community you can send a message private message To CS_Agents click
How long has the service worked? So you have a Public esim? If you have nothing in your phone to do with Virgin then how would Virgin be showing? So, do you have a Virgin sim (or esim also I suppose) in the phone?
Do you have a Virgin sim in your phone? Did you try to transfer a Virgin number some time ago? Is your Virgin sim still working? Can you still get into your Virgin account?
