service agent

[baillierose1]

how do i get in contact with a human ??  

[Anonymous]

@baillierose1 

for only new customer and need to contact with a human visit Here 

[darlicious]

@baillierose1 

How long ago did you activate? Try putting your old SIM back in again to see if you will still get the text. Who is your old provider?

[hTideGnow · Accepted solution]

@baillierose1   there is a number to call.  I will private message you .  Check the envelope icon on the top  . 

That is Porting team, they will tell you the porting status and advise what to do (likely they will re-trigger the SMS but you have to have your OLD SIM in a phone to receive the text)

Also, in your case, you don't have to change to 3G Only , that wont work for you at this stage

[baillierose1]

i never got a text asking to approve the port . what should i do now ? 

[darlicious]

@baillierose1 

While Simple--Simon supplies you contact info and Simple--Solutions perhaps we can help solve your issue.

[hTideGnow]

@baillierose1   Yes, that is normal until the porting is completed

Have you receive a text from your old provider asking you to approve the port? you need to reply YES within 90 mins.  have you done so?

If not, let us know, you need to call to re-trigger the process

If yes, then, just keep reboot your phone every 15 mins , it should be good within 2 hours

[Anonymous]

@baillierose1 

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

or can you try it selecting the network to "3G ONLY"

for iPhone visit Here 

or Here 

for android visit Here ,

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

[baillierose1]

i activated a sim card today and transferred a phone number over . all seems to be working except all incoming calls go directly to voicemail 

[Anonymous]

 @baillierose1 : While you figure that out and wait for a reply...maybe we can help you with some suggestions. Care to share?

[hTideGnow]

@baillierose1   We are all human  🙂

No, Public Mobile support is all online.  You can open a ticket with them.

But I dont' want to  just forward you over to them just yet.  Cos the reason for the Community is to try to help you quicker without opening ticket..  You want to share you issue?

[Anonymous]

---

@baillierose1 wrote:

how do i get in contact with a human ??  

---

@baillierose1 

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Service by CS_Agent, will Response by private message to you inbox
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck