selfserve.publicmobile.ca is down for me...
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12-20-2017 02:29 PM - edited 01-04-2022 03:09 PM
is this a known problem?
By down, I mean that I cannot access the site. It gives me an error: ERR_ADDRESS_UNREACHABLE
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12-20-2017 07:18 PM
That is interesting, so it is not just me then. Just in case you did not see my earlier message. I was able to access it with my phone using my data connection.
Still no luck with any device using my home internet connection.
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12-20-2017 06:04 PM
@kdicks Self serve is also down for me on my desktop computer (chrome). I get the same error as you.
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12-20-2017 04:42 PM
that is what I thought at first.
I tried OpenDNS and Google.
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12-20-2017 04:34 PM
Could it be a DNS problem? Use google or open DNS. ISP DNS can sometimes go off the rails.
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12-20-2017 04:12 PM
I am not sure what the problem is to be honest. Looks like a problem between PM and my ISP.
I am able to connect just fine if I use my phones data connection.
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12-20-2017 03:54 PM
I'll join the chorus, just signed in fine for me too. @kdicks being blocked by your network admin, maybe?
>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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12-20-2017 02:51 PM
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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12-20-2017 02:46 PM
Working fine for me on wireless data. This is a good site for checking website status.
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12-20-2017 02:44 PM
I'm assuming this is on your desktop/laptop? Have you tried restarting your router/modem?
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12-20-2017 02:43 PM
No problem here - Firefox and Chrome.
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12-20-2017 02:41 PM
It's your device. No problem here with Macbook on wifi.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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12-20-2017 02:39 PM
And port 80 nor 443 are open.
Starting Nmap 7.01 ( https://nmap.org ) at 2017-12-20 14:35 EST
NSE: Loaded 132 scripts for scanning.
NSE: Script Pre-scanning.
Initiating NSE at 14:35
Completed NSE at 14:35, 0.00s elapsed
Initiating NSE at 14:35
Completed NSE at 14:35, 0.00s elapsed
Initiating Parallel DNS resolution of 1 host. at 14:35
Completed Parallel DNS resolution of 1 host. at 14:35, 0.05s elapsed
Initiating SYN Stealth Scan at 14:35
Scanning selfserve.publicmobile.ca (192.230.81.138) [1000 ports]
Completed SYN Stealth Scan at 14:35, 9.25s elapsed (1000 total ports)
Initiating Service scan at 14:35
Initiating OS detection (try #1) against selfserve.publicmobile.ca (192.230.81.138)
Retrying OS detection (try #2) against selfserve.publicmobile.ca (192.230.81.138)
Initiating Traceroute at 14:35
Completed Traceroute at 14:35, 9.03s elapsed
Initiating Parallel DNS resolution of 6 hosts. at 14:35
Completed Parallel DNS resolution of 6 hosts. at 14:35, 0.02s elapsed
NSE: Script scanning 192.230.81.138.
Initiating NSE at 14:35
Completed NSE at 14:35, 0.01s elapsed
Initiating NSE at 14:35
Completed NSE at 14:35, 0.00s elapsed
Nmap scan report for selfserve.publicmobile.ca (192.230.81.138)
Host is up (0.021s latency).
rDNS record for 192.230.81.138: 192.230.81.138.ip.incapdns.net
All 1000 scanned ports on selfserve.publicmobile.ca (192.230.81.138) are filtered
Too many fingerprints match this host to give specific OS details
TRACEROUTE (using proto 1/icmp)
HOP RTT ADDRESS
1 0.64 ms router (192.168.88.1)
2 ...
3 22.60 ms 10.170.192.58
4 23.40 ms 45.44.106.9
5 23.37 ms 45.44.106.41
6 24.46 ms te0-0-1-0.nr11.b019086-1.ymq01.atlas.cogentco.com (38.140.46.121)
7 ... 10
11 20.47 ms te0-0-0-3.agr21.ymq01.atlas.cogentco.com (154.24.25.141)
12 ... 29
30 15.82 ms te0-0-0-3.agr21.ymq01.atlas.cogentco.com (154.24.25.141)
NSE: Script Post-scanning.
Initiating NSE at 14:35
Completed NSE at 14:35, 0.00s elapsed
Initiating NSE at 14:35
Completed NSE at 14:35, 0.00s elapsed
Read data files from: /usr/bin/../share/nmap
OS and Service detection performed. Please report any incorrect results at https://nmap.org/submit/ .
Nmap done: 1 IP address (1 host up) scanned in 21.86 seconds
Raw packets sent: 2125 (96.828KB) | Rcvd: 129 (9.952KB)
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12-20-2017 02:36 PM
> ping selfserve.publicmobile.ca
PING wvo44.x.incapdns.net (192.230.81.138) 56(84) bytes of data.
From te0-0-0-3.agr21.ymq01.atlas.cogentco.com (154.24.25.141) icmp_seq=3 Destination Net Unreachable
I cannot even ping the server.
Tried with firefox, chrome and chrome in icognito mode.
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12-20-2017 02:32 PM
Hi @kdicks,
It works perfectly fine for me.
Can you try using a different browser or Chrome in incognito mode?