selfserve.publicmobile.ca is down for me...

[kdicks]

is this a known problem?

By down, I mean that I cannot access the site. It gives me an error: ERR_ADDRESS_UNREACHABLE

[kdicks]

@denkom

That is interesting, so it is not just me then. Just in case you did not see my earlier message. I was able to access it with my phone using my data connection.

Still no luck with any device using my home internet connection.

[denkom]

@kdicks Self serve is also down for me on my desktop computer (chrome). I get the same error as you.

[kdicks]

that is what I thought at first.

I tried OpenDNS and Google.

[will13am]

Could it be a DNS problem?  Use google or open DNS.  ISP DNS can sometimes go off the rails.

[kdicks]

I am not sure what the problem is to be honest. Looks like a problem between PM and my ISP.

I am able to connect just fine if I use my phones data connection.

[srlawren]

I'll join the chorus, just signed in fine for me too.  @kdicks being blocked by your network admin, maybe?  

[Luddite]

[will13am]

Working fine for me on wireless data.  This is a good site for checking website status.

http://downforeveryoneorjustme.com/

[closng]

I'm assuming this is on your desktop/laptop? Have you tried restarting your router/modem?

[wetcoaster]

No problem here - Firefox and Chrome.

[Luddite]

It's your device. No problem here with Macbook on wifi.

[kdicks]

And port 80 nor 443 are open.

Starting Nmap 7.01 ( https://nmap.org ) at 2017-12-20 14:35 EST
NSE: Loaded 132 scripts for scanning.
NSE: Script Pre-scanning.
Initiating NSE at 14:35
Completed NSE at 14:35, 0.00s elapsed
Initiating NSE at 14:35
Completed NSE at 14:35, 0.00s elapsed
Initiating Parallel DNS resolution of 1 host. at 14:35
Completed Parallel DNS resolution of 1 host. at 14:35, 0.05s elapsed
Initiating SYN Stealth Scan at 14:35
Scanning selfserve.publicmobile.ca (192.230.81.138) [1000 ports]
Completed SYN Stealth Scan at 14:35, 9.25s elapsed (1000 total ports)
Initiating Service scan at 14:35
Initiating OS detection (try #1) against selfserve.publicmobile.ca (192.230.81.138)
Retrying OS detection (try #2) against selfserve.publicmobile.ca (192.230.81.138)
Initiating Traceroute at 14:35
Completed Traceroute at 14:35, 9.03s elapsed
Initiating Parallel DNS resolution of 6 hosts. at 14:35
Completed Parallel DNS resolution of 6 hosts. at 14:35, 0.02s elapsed
NSE: Script scanning 192.230.81.138.
Initiating NSE at 14:35
Completed NSE at 14:35, 0.01s elapsed
Initiating NSE at 14:35
Completed NSE at 14:35, 0.00s elapsed
Nmap scan report for selfserve.publicmobile.ca (192.230.81.138)
Host is up (0.021s latency).
rDNS record for 192.230.81.138: 192.230.81.138.ip.incapdns.net
All 1000 scanned ports on selfserve.publicmobile.ca (192.230.81.138) are filtered
Too many fingerprints match this host to give specific OS details

TRACEROUTE (using proto 1/icmp)
HOP RTT ADDRESS
1 0.64 ms router (192.168.88.1)
2 ...
3 22.60 ms 10.170.192.58
4 23.40 ms 45.44.106.9
5 23.37 ms 45.44.106.41
6 24.46 ms te0-0-1-0.nr11.b019086-1.ymq01.atlas.cogentco.com (38.140.46.121)
7 ... 10
11 20.47 ms te0-0-0-3.agr21.ymq01.atlas.cogentco.com (154.24.25.141)
12 ... 29
30 15.82 ms te0-0-0-3.agr21.ymq01.atlas.cogentco.com (154.24.25.141)

NSE: Script Post-scanning.
Initiating NSE at 14:35
Completed NSE at 14:35, 0.00s elapsed
Initiating NSE at 14:35
Completed NSE at 14:35, 0.00s elapsed
Read data files from: /usr/bin/../share/nmap
OS and Service detection performed. Please report any incorrect results at https://nmap.org/submit/ .
Nmap done: 1 IP address (1 host up) scanned in 21.86 seconds
Raw packets sent: 2125 (96.828KB) | Rcvd: 129 (9.952KB)

[kdicks]

> ping selfserve.publicmobile.ca
PING wvo44.x.incapdns.net (192.230.81.138) 56(84) bytes of data.
From te0-0-0-3.agr21.ymq01.atlas.cogentco.com (154.24.25.141) icmp_seq=3 Destination Net Unreachable

I cannot even ping the server. 

Tried with firefox, chrome and chrome in icognito mode.

[closng]

Hi @kdicks,

It works perfectly fine for me.

Can you try using a different browser or Chrome in incognito mode?