security pin

[Mike]

I don't remember my pin wondering if there are others to retrieve it back please thank you

[Jb456]

@Mike 

If you have an Android phone and it's the original one you used when joining you might be able to find the pin in sim card messages.

Open message app

Top right, middle or bottom click the 3 dots

Go to settings

Go to advanced

Go to sim card messages

Otherwise contact moderators.

[Luddite]

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@Mike wrote:

Thanks, I did that before and there was no solution to retrieve the pin back

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If you opened a ticket it will appear in your private messages; click the little envelope beside your avatar, upper right.

[computergeek541]

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@Mike wrote:

Thanks, I did that before and there was no solution to retrieve the pin back

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You need to ask the automated program to contact a moderator. As soon as you type in "forgot PIN", as @popping was mentioning, that option is given.

[Luddite]

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@popping wrote:

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Tell SIMon what is the issue (important) -

Use "forget PIN#" if you forgot your account PIN#

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How to tell SIMon? What's his phone number? Or do I text him?

Sorry; couldn't resist. 🤣

[Mike]

Thanks, I did that before and there was no solution to retrieve the pin back

[popping · Accepted solution]

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@Mike wrote:

I don't remember my pin wondering if there are others to retrieve it back please thank you

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Create a moderator support ticket for help using https://publicmobile.ca/chatbot.
Tell SIMon what is the issue (important) -

Use "forget PIN#" if you forgot your account PIN#

[computergeek541]

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@Mike wrote:

I don't remember my pin wondering if there are others to retrieve it back please thank you

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If you're asking about your account PIN, the only way to reset this is to open a ticket by going to: https://publicmobile.ca/chatbot