s

[srlawren]

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wrote:

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wrote:

Oh! I'm in Ontario. It's typically 145.77!

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This is the right charge if you have autopay activated.

($135 - $6 autopay) + 13% tax.

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@ute1978 Bingo.

@supertiptooth:  

Your plan is $135 before any rewards or taxes.  In the past if you've been billed exactly $145.77, that is $129 + 13% sales tax.  $135 - $129 means you were getting $6 in rewards, which I would put good money on being the AutoPay discount ($2 every 30 days or $6 every 90 days).  Your current billing was $152.55 which is $135 + 13% sales tax.

This means one of a couple of possible things happened:

1) you removed Auto Pay explicitly -- thus no longer getitng the reward, or 

2) the system messed up and failed to give you the reward 

The latter can happen on occasion.  If this is your case, please contact the moderator team for assistance.  Here's how, should you need to:

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:00pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[mtfolks]

As others have mentioned the prices quoted in self serve are pre-tax. When your credit card is charged it will charge for your quoted plan rate plus applicable taxes. 

[ute1978]

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wrote:

Oh! I'm in Ontario. It's typically 145.77!

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This is the right charge if you have autopay activated.

($135 - $6 autopay) + 13% tax.

[ute1978]

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wrote:

No! I have an Ontario number.

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Then your credit card charge would be $152.55 ($135+13% tax)

[matbasm]

@supertiptooth, What happened when you tried to send PM to moderator team?  Did you get an error?

[matbasm]

@supertiptooth, Do you have an Ontario phone number?  If, for some reason you have a Quebec phone number, you would be charged Quebec taxes.

[matbasm]

@supertiptooth, Could that be your plan fee of $135 plus the tax?  I'm guessing you might be in Quebec.  That would be exactly $155.22

[ute1978]

The plan costs are excluding tax. Taxes are always added at the time of payment.