renew

[missorange]

a little confused. my phone got activated on 16. my payment is due on 15. does my new plan still starts on 16th or 15th?

[srlawren]

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@Jessica_T wrote:

@srlawrenPublic mobile makes references to the 10-day plans in the knowledge base, there must still be some users on it? It was last updated 06-28-2018.

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@Jessica_T I suppose that's possible--anyone that was on one was grandfathered and could have kept it indefinitely.  However, there's very little incentive, because on a $/day basis, they were dramatically more expensive.  They were really meant for short term usage (testing the network before moving to it full time, a very short term visitor to Canada, etc.)

[Jessica_T]

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@srlawren wrote:

[Just to muddy the water--in the past, PM has offered 10 day plans.  There could still be people on them, though there's no reason to stay on one long term like this so the likelihood is that there are very few or nobody still on a grandfathered 10 day plan.  We don't really talk about these any more as they haven't been offered in probably 1-1.5 yrs or so.]

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@srlawrenPublic mobile makes references to the 10-day plans in the knowledge base, there must still be some users on it? It was last updated 06-28-2018.

• All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards.

 https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/General-Reward-Rules/ta-p/164

Last update:

‎06-28-2018 03:59 PM

Updated by:

Alan_K

[srlawren]

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@Jessica_T wrote:

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@ShawnC13 wrote:

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@Jessica_T, there is no longer 10 day plans and if you are referring to the US addons you need at least a 30 day plan for those to work

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@ShawnC13There are no 10 day plans anymore. I felt the word services was broad enough to cover 10 day us add-ons. Should I edit my post? 

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@Jessica_T yes please.  Since we are talking about plan cycles and renewals, adding the 10-day add-ons into the discussion just causes confusion since those are 1-time, not-auto-renewing services that are not tied to your plan renewal at all.  Please stick to the 30 and 90 day plans for this discussion.

[Just to muddy the water--in the past, PM has offered 10 day plans.  There could still be people on them, though there's no reason to stay on one long term like this so the likelihood is that there are very few or nobody still on a grandfathered 10 day plan.  We don't really talk about these any more as they haven't been offered in probably 1-1.5 yrs or so.]

[Jessica_T]

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@ShawnC13 wrote:

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@Jessica_T wrote:

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@missorange wrote:

a little confused. my phone got activated on 16. my payment is due on 15. does my new plan still starts on 16th or 15th?

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@missorangeMonth is not a calender month. Month at public mobile is 30 days.

Services come in the form of days. 10, 30 or 90 days. When the word month is used, that is 30 days.

https://publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf

""Month" means the thirty day period from the purchase of a rate plan to the expiry of service on that rate plan, and does not vary with the length of calendar months;"

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@Jessica_T, there is no longer 10 day plans and if you are referring to the US addons you need at least a 30 day plan for those to work

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@ShawnC13There are no 10 day plans anymore. I felt the word services was broad enough to cover 10 day us add-ons. Should I edit my post? 

[Anonymous]

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@ShawnC13 wrote:

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@Jessica_T wrote:

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@missorange wrote:

a little confused. my phone got activated on 16. my payment is due on 15. does my new plan still starts on 16th or 15th?

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@missorangeMonth is not a calender month. Month at public mobile is 30 days.

Services come in the form of days. 10, 30 or 90 days. When the word month is used, that is 30 days.

https://publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf

""Month" means the thirty day period from the purchase of a rate plan to the expiry of service on that rate plan, and does not vary with the length of calendar months;"

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@Jessica_T, there is no longer 10 day plans and if you are referring to the US addons you need at least a 30 day plan for those to work

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Well...technically...one could think of the 10 day roaming add-ons as "services". 🙂

[ShawnC13]

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@Jessica_T wrote:

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@missorange wrote:

a little confused. my phone got activated on 16. my payment is due on 15. does my new plan still starts on 16th or 15th?

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@missorangeMonth is not a calender month. Month at public mobile is 30 days.

Services come in the form of days. 10, 30 or 90 days. When the word month is used, that is 30 days.

https://publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf

""Month" means the thirty day period from the purchase of a rate plan to the expiry of service on that rate plan, and does not vary with the length of calendar months;"

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@Jessica_T, there is no longer 10 day plans and if you are referring to the US addons you need at least a 30 day plan for those to work

[Jessica_T · Accepted solution]

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@missorange wrote:

a little confused. my phone got activated on 16. my payment is due on 15. does my new plan still starts on 16th or 15th?

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@missorangeMonth is not a calender month. Month at public mobile is 30 days.

https://publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf

""Month" means the thirty day period from the purchase of a rate plan to the expiry of service on that rate plan, and does not vary with the length of calendar months;"

[Anonymous]

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@missorange wrote:

a little confused. my phone got activated on 16. my payment is due on 15. does my new plan still starts on 16th or 15th?

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It's 30 days not 1 month. The renewal day will shift around some.