"Submit a ticket" not working.

[Waxmell]

Hello Community, When I attempt to submit a ticket to the moderator team from the SIMon interface, I am directed to a 404 page. I need a moderators assistance in porting my number from my koodo account. Regards, Wax

[JoyLuck]

Clear your browser cache. Close browser. Open new browser in incognito.

[mpcdesign]

@JoyLuck and @Waxmell, here, use the direct message link here

In this case, make sure you pay attention to the envelope email icon at the top of the page. After 24 hours, if you do not reply, they will close the ticket, and move on. Thus, you will be frustrated and mad because they didn't email you. They will message you in this account of yours. 

Please do not divulge any private information such as PIN number, phone number or account number on the forum. This may be asked by the moderator though.

[gblackma]

@Waxmell  use this private message link to contact them directly  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Put " Port Request " in the subject field. Use this link to see what is required to port your number.  https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

Keep an eye on the envelope top right of your screen. The mods answer will show up there. 

[Waxmell]

Perhaps I did not explain myself well enough, but that is already what I have done. I am being directed to a 404 page by the chatbot service.

[JoyLuck]

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.