problem regarding number transfer

[yag193]

I just made my purchase and transferred my number from my previous cell provider to public

I can make phone call, but cannot receive any phone call. Please help

[yag193]

thanks all, problem solved, about 20 to 30 minutes after I transferred my number

[Tarvis]

I had the same issue and even after calling my old provider to make sure the transfer was successful. It took around 2 hours I total and then everything worked normal. I would just wait a little longer and if not then open a ticket after 

[slusagm]

@yag193 

how long did you reply ?. and you reboot your phone?

After you replied, you have to keep reboot your phone until it recevies calls.  

but you can still call the porting assitance team and ask if they see your authroization to port

[yag193]

Ok, I will wait a few hours longer. thanks

[Dunkman]

@yag193 

How long has it been since you ported?  It can take a couple of hours for the port to be completed.  If more than a couple of hours, then contact the Telus porting team as described in previous post.  

[yag193]

I have already authorized number transfer through text message. I can make phone calls from my previous number, but cannot receive phone call 

[slusagm]

@yag193 

what you experience now is normal until your port is done

you got a text from your previous cell provider and you reply yes to authroize the port?  if you didn't, the port stuck

there isa  Posting assitance team you can call and get help  I cannot post the number here, but I can send the number to your community inbox.  You can call the team and ask them to help