port out

[Jean45]

missing details

[Sansan · Accepted solution]

You would need to purchase a new Public Mobile mobile SIM card from a Telus store or re-download the Public Mobile app to your phone and purchase an eSIM and activate the service again. 

That means paying for another month with no refund. Once the line is up and running, then contact the new provider again to start the porting process all over.

You cannot destroy or cancel the previous SIM or account until you know for a fact that your new service is working if you ever want to keep your same phone number. 

[Jean45]

Thank you Oracle,  Rogers set up my new account and gave me a temp. phone # instructing me to contact Public Mobile via Telus and request my number port out.  Unfortunately I didn't know I was to hang onto the Public SIM until that happened and went ahead and installed the Rogers SIM disposing of the Telus one.  14 days and still unresolved.....while I have a temporary # no one knows but me!

[Jean45]

Public mobile SIM is no longer in my phone.  Cannot receive text messages from PM How do I proceed with PM?

[slusagm]

you don't need other to help to port out as long as the account is active.  

get the account number from My Account .  Subscribe your new provider and give them the phone number and account numer.

PM will send you a text and you reply Yes to complete the port

[computergeek541]

To port out to another carrier, you'll need to contact the carrier that you're porting to for fixing any issues.