port # from PM to freedom mobile

[gracexu]

I tried 3 times but not successful.

the error message was " the number was belong to another carrier"

[dust2dust]

So is your PM account active? Did you leave the PM sim in a phone? It's perhaps possible that Freedom can't receive the number due to a rate centre incompatibility. But again all this support is to be from Freedom.

[softech]

@gracexu   

but you can receive friend's text without problem still?

anyway, please open ticket with PM Support using this direct link:

https://urlshortner.tiia.ai/Lc9xk8

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you. 

[gracexu]

the freedom mobile tried another 3 times and still can't get the # from the PM. as they told me that i should ask the PM to release the # manually. what should i do to follow ? thanks in advance.

[HALIMACS]

@gracexu 

Freedom has to deal with this, not Public Mobile.

Just make sure your PM account is active and that you gave Freedom the correct account credentials for the port to occur.