08-08-2017 03:29 PM - edited 01-05-2022 02:36 AM
Hello, My plan was supposed to expired on 7/August/2017. I have changed my plan and updated my account. It was reflected in my account that the plan has been changed. I also provided my VISA card number for automatic payment but it did not charge my card instead of my account is deactivated. I just paid 58.20 through my account and still it has given me message to activate the account. the amount is already charged to my credit card. I am tired of this service and would like to cancel this service. please direct me what to do?
I called my VISA card company and got Customer service number of Public Mobile 1-855-478-2542 but this also giving me message that my account is not active so can't communicate further. Rediculous service.
08-11-2017 01:31 AM
08-08-2017 06:24 PM
08-08-2017 03:38 PM - edited 08-08-2017 03:39 PM
All customer support is conducted through the community account which you are using now. Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Include your phone number.