cancel
Showing results for 
Search instead for 
Did you mean: 

plan renewal failed

devangsolanki
Great Neighbour / Super Voisin

Hello, My plan was supposed to expired on 7/August/2017. I have changed my plan and updated my account. It was reflected in my account that the plan has been changed. I also provided my VISA card number for automatic payment but it did not charge my card instead of my account is deactivated. I just paid 58.20 through my account and still it has given me message to activate the account. the amount is already charged to my credit card. I am tired of this service and would like to cancel this service. please direct me what to do?

I called my VISA card company and got Customer service number of Public Mobile  1-855-478-2542 but this also giving me message that my account is not active so can't communicate further. Rediculous service.

3 REPLIES 3

passiveegg
Model Citizen / Citoyen Modèle
What I suggest you do is pm a moderator @Shazia_K and explain to them what has happened. It seems to me that something went wrong the renewal process.

Michael77
Deputy Mayor / Adjoint au Maire
I've tagged the mods.

SD08
Retired Oracle / Oracle Retraité

All customer support is conducted through the community account which you are using now. Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your phone number.

Need Help? Let's chat.