plan payment- just paid for new plan but it got messed up

[grant1768]

I just renewed my plan with some changes.  For some reason even though I am certain I clicked unlimited talk it is now saying talk is not included in my plan so somehow it got missed or deleted.  I tried adding long distance as there seemed to be no way to add talk on.  Is it possible to add on without wiping out the plan I just paid for.  I cant go 90 days without a phone.  I remember one other time there was a mistake and it ended up charging me twice when i tried to correct it  thanks

[grant1768]

thanks  I contacted moderator as It didnt show anything and I tried to add on but it flushed my other purchases so at this point i spent $150 for 30 days unlimited talk and text no data 

but my phone works..  

[srlawren]

@grant1768 what does your plan details show when you sign into your self serve account and click on the Plans & Addons tab? Does it show any talk included?  If not, you'll need to contact the moderator team as @ShawnC13 noted.  If it does show talk, you might want to try the lost-then-found workaround, which sometimes helps when services disappear during plan changes:  https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[ShawnC13]

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@grant1768 wrote:

I just renewed my plan with some changes.  For some reason even though I am certain I clicked unlimited talk it is now saying talk is not included in my plan so somehow it got missed or deleted.  I tried adding long distance as there seemed to be no way to add talk on.  Is it possible to add on without wiping out the plan I just paid for.  I cant go 90 days without a phone.  I remember one other time there was a mistake and it ended up charging me twice when i tried to correct it  thanks

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You will need to contact the mods to look into this for you and change your plan.  You wouldn't have been able to add a long distance addon as you need talk in your base plan for that to work. 

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