phone

[giuseppegentile]

phone does not work need help no calls or yextes coming in

[giuseppegentile]

yes from my previous providor sorry i hate techonology lol, but weird thing is i can make calls just cant receive and yes they are trying to fix it 

[Sansan]

You mean from your previous provider? You'd need to repurchase another one then to receive the SMS.  But support will guide you through it from here.

[giuseppegentile]

thank you  i am curretnly online with support i think i accidnetly deleted me esim on my phone 

[will13am]

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@giuseppegentile wrote:

sorry what does that mean, i never got the text from my providor to port over number so incoming call are not coming in 

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Do you have the SIM from your previous provider on a different phone?  If you are running 2 SIMs on the same phone, only 1 SIM can be set to receive text.  Call the toll free number in the link below to see if your port is in the queue.  If not, use the chat link in the lower right corner of the web page to initiate a support ticket.  

https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781...

[giuseppegentile]

no did not close it still active 

[giuseppegentile]

yes just ported over today i can make calls just cant receive calls have an iphone and did esim

[Sansan]

Since you never got the sms then yea. Did you close the account prior to requesting to port? Account must be active to port. 

You can message agents for assistance. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or if you caanot log in, the other link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

Did you just join? 

Try network reset. 

Turn airplane mode, wait 1 minute, turn it off. Restart your phone. 

Might need to do this several times.

For physical SIM card,  if you have another phone, test it there for service. 

[giuseppegentile]

sorry what does that mean, i never got the text from my providor to port over number so incoming call are not coming in 

[BKNS27]

@giuseppegentile 

What is the make and model of your phone?

It requires VoLTE compliance for it to make and receive calls.