@AB59 - if this was a cell number from another provider did leave the old SIM card in the phone to reply to the port approval SMS and respond back 'yes' to?
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
- Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
- Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
