phone transfer issue

[xinzhou]

try to transfer my number from virgin mobile,  now both my esim with Public mobile and old sim card with virgin mobile works as the same phone number.  called virgin,  they said the issue is with Public mobile,  trying to contact customer service but don’t know where and how. thank you for everyone who can help 

[xinzhou]

Thank you for all the help.  the customer service called me. I have putthe wrong iMEI number at the beginning,  they corrected it for me. all good now. 

[Chalupa_Batman]

Hi @xinzhou 

You picked a solution yet you didn't say what the resolution was. Did you not finish setting up your account using the app? Did you finish signing up but the porting didn't work?

[dust2dust]

Call that number and put the Virgin sim back in a phone and confirm the transfer text.

[Chalupa_Batman]

Hi @xinzhou 

Please check your mail box in the top right corner, I'll send you some information that will help with the porting process.

[mojorising · Accepted solution]

Have you ported the number and set up your account with the PM app? Have you gone through the initial setup?