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phone service not working

Nootkadon
Great Neighbour / Super Voisin

My phone(s) not working for voice calls, but working for texting.  Have talked to others in the area that are experiencing similar problem, so am assuming that is a signal problem from nearby tower, as it works fine when I use it in a nearby town receiving signal from that tower.

5 REPLIES 5

Nootkadon
Great Neighbour / Super Voisin

Set phone to 3G but made no difference, still unable to make or receive calls, although texting works fine.

Alexandf
Model Citizen / Citoyen Modèle

@Nootkadon 

reboot phone not works, open ticket with PM support and ask them to check it out for you.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

esjliv
Mayor / Maire

@Nootkadon - are other people having the issue also with Public Mobile?

To rule out a device issue, try:

  • restarting
  • toggling into/out of airplane mode
  • remove sim card, try in another phone (if possible) then reinsert your sim card
  • perform network reset on device

Outdoorsman
Model Citizen / Citoyen Modèle

@Nootkadon hopefully it is a temporary issue, try to manualy select 3g in your network setting, see if that helps with your calls