@ShelleyJ How long has it been since activating? If it has been a while and you have funded your account, you should have the ability to make calls and send texts.
In that case, you may need to open a ticket with a customer service agent so that they could look into the issue. Here is the link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Keep an eye on your community inbox (little envelope) for the response of the Customer Service rep.
