phone compatibility

[mjholm]

When I checked compatibility my model and make of phone checked out. I failed to notice that the 4GLTE isn't I think. I signed up for a plan, now what do I do?

[haveajuice]

Are you having same issue ?

[mjholm]

Thanks for your help. I have resolved the issue. It is working now. There was an issue with ow I installed my Sim card. I don't need much support because this is just for talk and text for my grandkds first phone.

[popping · Accepted solution]

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@mjholm wrote:

It is a Huawei Y6 II

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Huawei Y6II has limited support for Telus Network.  You need to get a different phone to use with PM.

https://www.frequencycheck.com/carrier-compatibility/gnkm5/telus-canada/devices?utf8=✓&q%5Bfull_name...

[mjholm]

No it says emergency calls only

[mjholm]

It lists it as compatible and I heard the 4G LTE is optional from someone else. Any ideas?

[mjholm]

It is a Huawei Y6 II

[srlawren]

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@mjholm wrote:

When I checked compatibility my model and make of phone checked out. I failed to notice that the 4GLTE isn't I think. I signed up for a plan, now what do I do?

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@mjholm LTE is technically optional.  What's your phone's brand and model?  (Please be as specific as possible with the model number)

[popping]

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@mjholm wrote:

When I checked compatibility my model and make of phone checked out. I failed to notice that the 4GLTE isn't I think. I signed up for a plan, now what do I do?

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What phone do you have?

If you phone does not work with PM, you need to get a phone which is compatible with PM.

There is no refrund since PM is a prepaid service.