@Heather8 wrote:
I have lost all material related to my phone. Therefore i am locked out of everything. When asked my security question it keeps saying my answer is wrong. I have tried changing it by using capitals, spaces etc and wont take it? What do I do?
Hi @Heather8 sorry to hear you got locked out of your self-serve account. For your account security, Public Mobile locks further login attempts after 5 tries. Here’s what to do next:
- Please wait 1 hour for your account to become unlocked
- When your account is unlocked, before you give it another try, clear your browsing data, cookies and cache.
At least you know the answer to your security question... quite a few users don't. I hope you already contacted the moderators to help you by using the links already provided above. It may take up to 48 hrs (hopefully less) to receive a reply from the moderators. Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply.
You will have to prove you own this account. You need your PIN number to verify this is your account.
or....
You can provide any 3 of the following:
- Complete mailing address
- Email address
- Alternate phone number
- Date of birth
- Last top up date & amount
Stay safe and good luck!
