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LLUU
Great Neighbour / Super Voisin

Why has my account been put on hold when I pay by monthly withdrawal?

2 REPLIES 2

slusagm
Mayor / Maire

Do you have no service now?

Check your credit card and confirm if PM charged you today

If PM didn't charge you, make a manual payment.  Login My Account and click Pay and Resume services now

if you don't see such button, make a manual top up here:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

 

hTideGnow
Mayor / Maire

hi @LLUU 

Autopay fails sometimes.  Login My Account and check if PM took the money. Check the Payment history page to confirm.

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