04-01-2023 01:21 PM
Hello,
I have automatic payment scheduled on my account and previously there has never been an issue, however, my payment will not go through today as I keep getting an "oops, sorry something went wrong. please try again later" error.
I have contacted my credit card and they have indicated that there is nothing wrong from their end.
I hope someone can provide some help.
Thank you,
Snez
Solved! Go to Solution.
09-15-2023 05:36 AM
I had a problem with my credit card as well. In the end I used a different browser than the one I usually use (Firefox instead of chrome) and went incognito and it worked.
04-02-2023 11:50 AM
@softech I tried this as well...but don't know my 4 digits PIN 😞
04-02-2023 11:40 AM
@Snez yes, open ticket first
In the mean time, try to see if you can use *611 to make a payment via amount due, but you need to know your 4 digits PIN to use that
(*611 has been having problem for a week, but it should have been fixed last night, so try *611 if you know the PIN)
04-02-2023 11:39 AM
04-02-2023 11:37 AM
Thank you @HALIMACS
Unfortunately, I've tried everything and t's still not working despite trying incognito.
Going on to day 3...
I hope this can get resolved soon as I'm not the only one experiencing this problem.
04-01-2023 02:05 PM
Strongly recommend you try using a DESKTOP device (or laptop) and log in after going incognito or private tab.
Then try processing the payment again.
04-01-2023 01:42 PM
@Snez try wait for an hour first and use Incognito mode to login and make payment
if still does not work, open ticket with PM , you might need to use 4 digits PIN to verify if you use method 1 below
1. Please open ticket via Chatbot (need access to My Account): click this Chatbot Ticket Link
Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there