payment error during add on purchase

[McLaren]

I accidentally purchased a US roaming package twice,  it timed out during the payment screen.   How do I go about getting a refund for the 2nd purchase?

[HALIMACS · Accepted solution]

@McLaren 

Check to see whether the second purchase went into your available funds on your account. If it did not, and your payment card shows two separate charges, ask the customer support agents to process a refund.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.