password

[Mark81]

Password reset won't work. It says there is an error and all requirements are met

[HALIMACS]

@Mark81 

Are you entirely sure you're using the correct e-mail address with the Forget Password feature?

To be sure, check your most frequently used e-mail accounts and search bar for 'Public Mobile' to see if you get any hits.   The one which returns results is very likely your Public Mobile username e-mail address.

[BKNS27]

@Mark81 

Clear cache and go incognito on your browser on a laptop or desktop computer.

[softech · Accepted solution]

@Mark81 try again using Incognito mode and see if it works 

if that does not work, please

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there