@Hi @nisha197
Sometimes it might take some time for password to sync.
Without further reset, wait 10 min, the try to use Incognito mode or another device to login to My Account. Remember to login with the newest password.
if that does work, open ticket
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
- First type: "Forgot log in information"
- Then Click "Contact Us"
- Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.
Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
