partial activation now sim doesn't work

[cmark]

Hello,

I went through the activation process yesterday. I entered my cc number, but I never received a confirmation screen. I got a 404 number. Today, I tried activating again using the same sim card. I now receive a message saying that the sim is invalid, and my user name is in use. However, when I try to log in using the same account information, I get a message saying that my email isn't registered.

Help!

[RosieR]

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@cmark wrote:

I can't create a self-serve account. It says that my phone number isn't registered. I also don't see a question mark in the bottom right of my screen. Where do I click to create a ticket?

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@cmark for future reference.

[JoyLuck]

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@cmark wrote:

I can't create a self-serve account. It says that my phone number isn't registered. I also don't see a question mark in the bottom right of my screen. Where do I click to create a ticket?

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[cmark]

I can't create a self-serve account. It says that my phone number isn't registered. I also don't see a question mark in the bottom right of my screen. Where do I click to create a ticket?

[cmark]

I do see a charge on my cc. I tried inserting the sim, but I don't get any connection to cell service.

[geopublic]

@cmark  Sound like you sim was activated. Test the sim in your device and if you can connect to the network then click below to create your account:

https://selfserve.publicmobile.ca/self-registration/

Otherwise submit a ticket to Public Mobile for help by selecting the ? bottom right of your screen.

[Jb456]

Did you pass the payment section? 

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂