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lawnpiper69 · ‎10-09-2025

i been over charged for phone service i don t have

computergeek541 · ‎10-09-2025

@slusagm wrote:
@computergeek541 wrote:
@slusagm wrote:
how much they overcharged? if you look at Payment history, you will see 2 entries for each renewal but PM took one charge only
As the customer doesn't have Public Mobile services, none of the above is related to this situation.
what he said was weird.. if no service, it is not really "over charged"

I would say that having no service (as in not being a customer) or no service (as in it no working properly) means that any charge is an overcharge for the entire amount charged. The way that Public Mobile doesn't always shown plus and minus signs (or debit and credit) to make the two entries easier to understand doesn't come into play.

slusagm · ‎10-09-2025

@computergeek541 wrote:
@slusagm wrote:
how much they overcharged? if you look at Payment history, you will see 2 entries for each renewal but PM took one charge only
As the customer doesn't have Public Mobile services, none of the above is related to this situation.

what he said was weird.. if no service, it is not really "over charged"

computergeek541 · ‎10-09-2025

@lawnpiper69 wrote:
i been over charged for phone service i don t have

Were you previously a customer but stopped using the service? When signing up, some customer may not be aware that autopay is automatically enabled. If you just stopped using the services, Public Mobile would continue to renew your plan.

computergeek541 · ‎10-09-2025

@slusagm wrote:
how much they overcharged? if you look at Payment history, you will see 2 entries for each renewal but PM took one charge only

As the customer doesn't have Public Mobile services, none of the above is related to this situation.

slusagm · ‎10-09-2025

how much they overcharged? if you look at Payment history, you will see 2 entries for each renewal but PM took one charge only

but if you need PM to help, please message them ehre

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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