over charged

[LeeAnne2903]

I was charged twice for my subscription today and would like to be credited back the 16.65

[BKNS27]

@LeeAnne2903 

If you really need the refund, just private message them on the envelope icon on your computer but it may take up to 30 days to process.

Otherwise, the extra charge will remain in your account as credit to pay for next month’s bill.

[Hollister]

@LeeAnne2903 

Log into self service and see if the extra payment is in Available Funds. If yes, just leave it there and it will be used automatically on your next renewal, otherwise contact an agent.

You can contact an agent:

You will receive a response from an agent faster using the first option below, which is the preferred method.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.