My Name Mokhammad Nasrul Anas, I have order mobile monthly plan $52.37 on November 1st, but I still not recieve the SIM card. I would like to cancel it and asking a full refund.
Please kindly help as of now I don't need it anymore.
I have order mobile monthly plan $52.37 on November 1st, but I still not recieve the SIM card. I would like to cancel it and asking a full refund.
Please kindly help as of now I don't need it anymore.
Thank you
You can also just get to local Mobile Klinik or Telus retail outlet in your area and buy a Public Mobile sim. Then after plan is up and running as expected, message Customer Support to request credit to your acct for the added sim costs.
hi @nasrul PM is a prepaid carrier with a no refund policy. But if your account was not fully activated, they will usually able to assist. Check with them directly. You can submit an Expert Messaging ticket using the same Community login credentials you are using now: https://expert-messaging.publicmobile.ca/guest/chat/ Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
Remember CS_agent will reply within 2 to 4 hours. You will be notified via SMS/email or monitor here: https://expert-messaging.publicmobile.ca Support hours of operation: 9 AM to 10 PM EST
