07-23-2019 03:29 PM - edited 01-05-2022 08:23 AM
I bought three PM vouchers $40, $5 and $5 from superstore. $40 one worked right away, but the two $5 ones are not working and giving error.
07-24-2019 09:07 PM
@Psm i yea there seems to be a lot of them around here lol well I'm glad it all worked out for you!!
07-24-2019 09:05 PM
It was an internal system error
07-24-2019 09:03 PM
@Psm hi what did it have to do with?
07-24-2019 09:01 PM
Situation is finally resolved by the moderator.
It had nothing to do with activation of vouchers or cache of browser.
07-24-2019 08:24 PM
@Psm wrote:If it’s so it should be made clear to avoid any frustration
I can imagine it's very frustrating, but I'm not aware of any restrictions on the number of vouchers that can be loaded, seems like there is some glitch in the system over the last little while. Hopefully, you contacted the moderators or managed to resolve the issue.
07-24-2019 02:22 PM
PS Public Mobile vouchers have PIN codes that are exactly 12 digits long.
07-24-2019 02:21 PM
Use the pin number on the voucher, not the voucher number, it won't work!
07-24-2019 02:17 PM
Did you try to clear your cache on your browser and restart your computer and try to enter the vouchers again or use a different browser? If still doens't work go back to the store where you purchased them and report the vouchers are invalid.
07-24-2019 02:04 PM
The same thing has happened to me. It has been over 12 hours and my second voucher still wont work
07-24-2019 12:42 PM
If it’s so it should be made clear to avoid any frustration
07-23-2019 10:13 PM - edited 07-24-2019 08:36 PM
@Psm wrote:I bought three PM vouchers $40, $5 and $5 from superstore. $40 one worked right away, but the two $5 ones are not working and giving error.
@Psm Many others are reporting similiar issues. Almost sounds like the system has a one voucher per account limit.
Edit: I wonder if the issue is related to the $5 vouchers because now that I think of it the majority of the problem vouchers are $5. Hopefully they figure it out soon.
07-23-2019 10:03 PM
@Psm wrote:still not working after more than 6 hours. but the thing is how one of them worked right away and others not
There seems to be quite a few problems being reported by users unable to activate their vouchers, so since you've waited several hours you should send a private message to Moderator_Team using the link provided by @RossN . Hearing back from them could take 2-48 hours.
07-23-2019 09:55 PM
still not working after more than 6 hours. but the thing is how one of them worked right away and others not
07-23-2019 03:32 PM
@Psm hi try again in an hour if they don't work then contact a moderator click this link