number transfer issue

[alitez76]

issue in number transfer from virgin plus to public mobile:

error: incorrect mei

virgin plus account number to use instead: xxxxxxxxxxxxxxx

please help me to resolve the issue

[Teo0321]

Hi @alitez76, click on the little down-arrow in the upper right corner of your post and click on Edit.

[TheSterlinger]

To fix the issue you can I believe you can contact Virgin Mobile to re-initiate the process. I will message you the phone number check the your inbox. (Click your profile picture and click messages.)

If it’s not on Virgin’s end then you can contact a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Teo0321]

Hey @alitez76,

Contact Customer Service; they should be able to help you. You can submit a ticket to a customer support agent using this link: CS Ticket Submission. Explain the situation and list the account number.

Also, take care not to share any personal information here, as the forum is public, and you might expose your personal information.

Best of luck!

[alitez76]

sure, how can I edit it?

[TheSterlinger]

Please remove your phone number and Virgin account number as this is a community and is with other customers. No personal information is permitted.