@dalewils1 wrote:
i just made a payment and am told Once again that i dont have a talk plan !!!! .Why does this keep happening ? DRIVING ME NUTS !!!!!!!
THANKS
dlae
Hi @dalewils1 . Do you mean you've made a payment to renew the plan or to add an add-on?
If to renew plan, after making payment, you need to click "Reactivate"
If to add a talking add-on, after making payment, you need to select the add-on desired.
With either of the above, you might try rebooting your phone after - it's worked for some.
EDIT: You might also try this basic troubleshooter:
- Make sure airplane mode is off
- Power OFF your device, wait 1 minute, turn on and check for signal bars
- Check on account self-serve that your account status is Active
- While on self-serve, check that SIM card number under “Change Sim card” matches the SIM card number in your phone
- Make sure the device is not locked to a different carrier.
- Make sure you’re in a covered area and there are no cellular outages
- Change Wi-Fi calling preferences to Cellular Preferred or Cellular Only
- Set network mode to Auto
- Reset network settings
- Update device software to latest version
- Perform a manual network selection
