no service

[BMS]

?to chat with an actual aagand How do weccount. We just signed up for Public Mobility Today. We can receive calls, but when we try to call out, it says no network connection. When we try to create a ticket, it says we need to enter a user name. It never asked us to set up a user name when we created an

[CharlieWhisky]

You need to write a private message to CS_Agent and explain the problem. They will reply  in community inbox within 2 to 4 hours:

[BMS]

I have tried that link over and over, it does not take me to a person

[CharlieWhisky]

Support is online only but you can contact a Public Mobile agent by private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BMS]

One problem is we have several emails going with different public people, can we please get on a chat with you so we can exit out of emails and talk with one person?

[BMS]

E sim Samsung fold phone. Can receive calls and texts but can not make calls

[CharlieWhisky]

Hi, what model of phone do you have?

Are you using physical or eSIM 

If eSIM in cellular settings make sure that ‘Turn On This Line’ is selected, reboot your phone.

[hTideGnow]

hi @BMS 

if you cannot make calls , it is not a porting issue but the problem with the setup. PM support agent can help to fix

you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[BMS]

Every time we try to make a call, it says mobile network not available

[BMS]

We did respond yes to the email from telus, still can not make calls?

[computergeek541]

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@CharlieWhisky wrote:

Hi, if you are porting a number from your old provider you must answer YES within 90 minutes to approve the transfer, after install the Public Mobile SIM and restart your phone. 

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The customer is unable to make outgoing phone calls.  The inability to make outgoing calls isn't related to number porting.

[CharlieWhisky]

Hi, if you are porting a number from your old provider you must answer YES within 90 minutes to approve the transfer, after install the Public Mobile SIM and restart your phone. 
If you require support send a private message to a agent with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.