Just switched to public mobile and got an esim package. Can't finish activation.

[Bimo5]

Hi, so I just got the $29 per month as an e-sim and downloaded the app as it said to finish the activation and tried logging into the app, and after logging in, it sends me back to the login page. I powered off and powered on my phone already, and nothing changed, and I made sure my phone is compatible (iPhone 14 Pro). Any suggestions or tips? 

[CSA_PM]

Thank you for the escalation!

The customer is already in contact with an agent.

[hTideGnow]

hi @Bimo5 then you will need to ask support agent to help 

please message them 

[Chalupa_Batman]

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@Bimo5 wrote:

Hi, thanks for the quick replies. So I deleted the app and then restarted my phone again and downloaded the app again, and logged in. It worked, the only issue is that the app is under maintenance. I checked my cellular and I couldn't find PM, I think it's cause I am still at the pre-activation stage, where I have to use the app to transfer my number and activate my SIM.   Anyway to see the expected/estimated time for the maintenance to be done? 

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There are no reports of being down. Please use the links offered to contact customer service to resolve this problem.

[Bimo5]

Hi, thanks for the quick replies. So I deleted the app and then restarted my phone again and downloaded the app again, and logged in. It worked, the only issue is that the app is under maintenance. I checked my cellular and I couldn't find PM, I think it's cause I am still at the pre-activation stage, where I have to use the app to transfer my number and activate my SIM.   Anyway to see the expected/estimated time for the maintenance to be done? 

[hTideGnow]

hi @Bimo5 

try reboot phone and relogin the app and see if the app can complete the activation

and check sim manager or settings ->cellular and see if the PM eSIM is already there and make sure it is enabled

if same, message support for help, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@Bimo5 wrote:

Hi, so I just got the $29 per month as an e-sim and downloaded the app as it said to finish the activation and tried logging into the app, and after logging in, it sends me back to the login page. I powered off and powered on my phone already, and nothing changed, and I made sure my phone is compatible (iPhone 14 Pro). Any suggestions or tips? 

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Hello @Bimo5 

First, go into your carrier settings and make sure you choose the PM eSIM set as primary. Then reboot. Sadly if it's returning to the log in page all the time, to me it sounds like a cache issue and you'd need to reinstall the app. However, you can reach out to a CS Agent for technical assistance.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.