no phone service

[BusyBee]

no phone service but access to data ???

[computergeek541]

@BusyBee Is it incoming, outgoing, or both that aren't working?  If you're a brand new customer, I would also check that your phone is HSPA band 2/5 compatible. I've seen a few phones before that have LTE but no HSPA capabilities which is required for phone calls at Public Mobile.

[Staliger]

@BusyBee Could you please give us more information? What does your self-service account says? What is your plan? How many mins and data you have for current cycle? Thanks.

[hairbag1]

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@BusyBee wrote:

no phone service but access to data ???

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When was your last renewal date ? Could be your plan has expired but your using your home wifi instead of data.

[mimmo]

@BusyBee   as mentioned if data works and no calling (in or out ) it usually means you are on  a limited calling plan and you have run out of minutes.  are you sure data is working ie not on wifi?

if you are a new customer and ported a number out going calls will work,  so that is not likley the issue,  in this situation the more common issue might be an incompatible  phone.

there might be other reasons for your issue,  some added details are needed  (phone model, new/existing customer, when did it stop working etc) so that the proper advice can be given, to solve your issue

[gblackma]

@BusyBee welcome to the community.  Did you port your number? If its from another cell provider it can take up to 3 hours to complete. Stay safe. 

[Triguy]

Which plan do you have ?  If you are on the $15 plan then log into your account and if no minutes appear then you have used up your alotment.  You could purchase an add-on for 500 minutes for $5.  Try rebooting your phone.

[Naepalm]

@BusyBee what plan are you on? Have you used up your minutes?

Try turning your phone off and restarting it. 

Check in your self serve account to make sure it says active. 

How long have you had your plan?