new subscription could not complete

[Kaddi1]

my new subscription did not go through, please help 

[computergeek541]

self solution removed

[Kaddi1]

I did get to the step 6

[Kaddi1]

I am not able to install the ESIM, always get an error message 

[hTideGnow]

hi @Kaddi1 

did you try to activate physical sim or esim?  did you use the app?

If it is a step at step 6 on the app saying unable to activate, you  will need to ask PM support agent to help.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[computergeek541]

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@Kaddi1 wrote:

my new subscription did not go through, please help 

---

Was the Public Mobile smartphone app used?  Only the app can be used to complete activation.

[slusagm · Accepted solution]

Were you using the app and got to Step 6 and got the error?

Try reboot the phone and re-login the app and see if the app will finish the activation for you

if it still not completing the activation, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage